Privacy Policy

1. Introduction

Five By Five Communications ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

By using our website at fivebyfive.ca or submitting information through our contact forms, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact information — name, email address, phone number, and company or address, when you submit an inquiry through our contact form.
• Communication preferences — whether you opt in to receive updates and communications from us.
• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs, collected through standard server logs or analytics tools.
• Technical data — IP address, browser type, device type, and operating system.

We do not collect sensitive personal information such as financial account details, health information, or government identification numbers through this website.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services or information you request.
• Send you updates, newsletters, or marketing communications where you have opted in.
• Improve our website, services, and customer experience.
• Comply with legal obligations and enforce our agreements.
• Protect the security and integrity of our systems and services.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — trusted third-party vendors who assist us in operating our website and delivering services (e.g., hosting, email delivery, analytics), subject to confidentiality obligations.
• Legal authorities — where required by law, court order, or government regulation.
• Business transfers — in connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of the website.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymize it.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to the use of your personal information (where consent is the basis for processing).
• Request deletion of your personal information, subject to legal retention requirements.

To exercise any of these rights, please contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us: